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Health Insurance 101
We’ve outlined everything you need to know before diving into the health insurance shopping period.


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  • Glossary Insurance terms, made simple. Definitions of common phrases that are important to know for understanding health insurance coverage
  • FAQ Answers to frequently asked questions about eligibility, enrollment, member support and more
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Member Portal

Sign in or register with us to:

  • Make a payment
  • Access digital benefits card 
  • View claims history






Frequently Asked Questions

Do I qualify for a government subsidy?

You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $54,360 annually qualify, as does a family of four earning less than about $110,000. Visit Connect for Health to learn more.

When can I buy health insurance?

The annual open enrollment period starts on November 1. However, if you experience a “qualifying life event” at any time of year, you may be able to purchase health insurance. These events include getting married, divorced, moving, leaving a job, and more. You’ll need to provide documentation to prove your qualifying life event. For example, if you have a baby on July 2, you can enroll your child in your plan starting that day. Learn more about Qualifying Life Events and Special Enrollment Period details.

When is my premium payment due?

You will need to pay the following month’s premium by the 20th of the month before.

You can either make your payment online through the Friday member portal/ mobile app (this is the fastest method), through the Pay Now form, or over the phone at 800-475-8466. You can also email, and a friendly Friday Health Plans representative will call you back within a few hours. Just leave your name, phone number, and the best time to reach you.

How can I get reimbursed for out-of-pocket expenses?

To get reimbursed, please send a copy of your receipt and SuperBill (that you can request from your doctor) to with your name, date of birth, phone number, and email.

For breast pumps, you can submit a receipt and prescription to with your name, date of birth, phone number, and email.

How can I get reimbursed for a COVID-19 home test?

  1. Fill out the Capital RX Prescription Drug Claim Form
    • Please include an image of the COVID-19 test kit package with a visible barcode. 
    • You will also need to submit an image of the receipt. If you have multiple items on the receipt, please circle the test for ease of processing.
  2. Once the form is complete, you can send it by email or mail to:

By mail:
Capital Rx, Inc.
Attn: Claims Dept.
9450 SW Gemini Dr., #87234
Beaverton, OR 97008

By email:

How do I change my personal contact information?

If you purchased your plan on the exchange, please contact Connect for Health Colorado at 1-855-752-6749. If you bought your plan directly from Friday, please write us at with your updated information.