Frequently Asked Questions
When is my premium payment due and how can I make a payment?
You will need to pay the following month’s premium by the 20th of the month before.
You can either make your payment online through the Friday member portal/ mobile app (this is the fastest method), or over the phone at 844-521-7999. You can also email email@example.com, and a friendly Friday Health Plans representative will call you back within a few hours. Just leave your name, phone number, and the best time to reach you.
When can I buy health insurance?
The annual open enrollment period starts on November 1. However, if you experience a “qualifying life event” at any time of year, you may be able to purchase health insurance. These events include getting married, divorced, moving, leaving a job, and more. You’ll need to provide documentation to prove your qualifying life event. For example, if you have a baby on July 2, you can enroll your child in your plan starting that day. Learn more about Qualifying Life Events and Special Enrollment Period details.
Do I qualify for a government subsidy?
You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $54,360 annually qualify, as does a family of four earning less than about $110,000. Visit healthcare.gov.
How can I get reimbursed for out-of-pocket expenses?
To get reimbursed, please send a copy of your receipt and SuperBill (that you can request from your doctor) to firstname.lastname@example.org with your name, date of birth, phone number, and email.
For breast pumps, you can submit a receipt and prescription to email@example.com with your name, date of birth, phone number, and email.