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2023 Individual Plans

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Health Insurance 101
We’ve outlined everything you need to know before diving into the health insurance shopping period. Now is the perfect time to brush up on your knowledge.

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  • Glossary Insurance terms, made simple. Definitions of common phrases that are important to know for understanding health insurance coverage
  • FAQ Answers to frequently asked questions about eligibility, enrollment, member support and more
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  • Make a payment
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FAQ


 

Frequently Asked Questions


When is my premium payment due and how can I make a payment?

You will need to pay the following month’s premium by the 20th of the month before.

You can either make your payment online through the Friday member portal/ mobile app (this is the fastest method), or over the phone at 844-521-7999. You can also email questions@fridayhealthplans.com, and a friendly Friday Health Plans representative will call you back within a few hours. Just leave your name, phone number, and the best time to reach you.

When can I buy health insurance?

The annual open enrollment period starts on November 1. However, if you experience a “qualifying life event” at any time of year, you may be able to purchase health insurance. These events include getting married, divorced, moving, leaving a job, and more. You’ll need to provide documentation to prove your qualifying life event. For example, if you have a baby on July 2, you can enroll your child in your plan starting that day. Learn more about Qualifying Life Events and Special Enrollment Period details.

Do I qualify for a government subsidy?

You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $54,360 annually qualify, as does a family of four earning less than about $110,000.  Visit healthcare.gov

How can I get reimbursed for out-of-pocket expenses?

To get reimbursed, please send a copy of your receipt and SuperBill (that you can request from your doctor) to questions@fridayhealthplans.com with your name, date of birth, phone number, and email.

For breast pumps, you can submit a receipt and prescription to questions@fridayhealthplans.com with your name, date of birth, phone number, and email.

How do I change my personal contact information?

If you purchased your plan on the exchange, please call 1-800-318-2596. If you bought your plan directly from Friday, please write us at questions@fridayhealthplans.com with your updated information.