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Friday Health Plans has grown incredibly quickly, which is a testament to the strength of our mission of delivering affordability, simplicity and outstanding customer service. Unfortunately, Friday has been unable to scale our financial infrastructure to match the pace of our growth and secure the additional capital required to run our business. As a result, in collaboration with the North Carolina Department of Insurance, we agree with the decision that it is necessary to wind down our North Carolina business operations in accordance with the regulations in the State.. While we are deeply disappointed, we believe this action is in the best interest of our members.
You should continue to treat Friday members through 11:59 pm August 31, 2023, in accordance with your contract. Friday will continue to handle provider calls and process runout claims for some period of time, but we encourage you to submit claims timely. Should you have any questions or concerns please feel free to contact your Provider Relations and Contracting team via email at NCemail@example.com or via phone at 844.465.5500.
The Federal IDR process is available only for certain services, such as out-of-network emergency services, certain services provided by out-of-network providers at an in-network facility, or out-of-network air ambulance services. The Federal IDR process is also only available if a state All-Payer Model Agreement or specified state law does not apply; otherwise, the state Agreement or law applies. To view information about the Federal IDR process, please review this document.
The Friday Health Plans portal is your one-stop shop where you can:
Sign up for the Friday Health Plans Provider Portal and submit your provider information for approved access.
Payer ID: H0657
Mailing/Claims Address: Friday Health Plans, PO Box 21594, Eagan, MN 55121 (If you send a claim to the Sidney, NE PO Box, it will be forwarded).
Provider Service: 844-465-5500
Provider Support Email: NC-Providers@fridayhealthplans.com
Referrals and Prior Auth: 888-301-9094 (fax) or email at NC-Medical@fridayhealthplans.com
Pharmacy-Prior Auth: Call 844-922-7798 for questions. Submit forms to 833-434-0563 (fax)
Contract Questions: NC-Providers@fridayhealthplans.com
Credential Contact for Current Providers: firstname.lastname@example.org
Open Negotiation Requests: IDR@fridayhealthplans.com
Interested in joining the Friday Health Plans network?
You can inquire about being on the Friday Health Plans network by emailing us at NC-Providers@fridayhealthplans.com.